Team Manager Lead

23 hours ago

Marikina City, National Capital Region, Philippines beBeeCaptain Full time ₱850,875 - ₱1,271,050

About this role

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  • As a Senior Team Captain, you will oversee the management of multiple teams and team captains. Your primary responsibility is to ensure the day-to-day operations run smoothly.
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Your key responsibilities

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  • People Management">
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    • Identify opportunities for growth and development for your team members and team captains.">
    • Monitor attendance and punctuality as well as other people-related issues and escalate them to the HR department promptly.">
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  • Performance Quality Management">
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    • Assess the performance of your team members and provide regular feedback.">
    • Ensure all team members are properly trained and equipped to meet client expectations.">
    • Drive your team to meet company and client-specific Key Performance Indicators (KPIs).">
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  • Logistics">
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    • Guarantee that your team members and resources have what they need to maintain high service levels.">
    • Recommend alternative tools or products to improve efficiency.">
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  • Internal Coordination">
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    • Collaborate with the senior manager for people to develop career paths for your team members.">
    • Keep the service delivery manager informed about any recurring issues in a timely manner.">
    • Contribute to building a positive work culture that embodies our core values.">
    • Provide guidance to advisors and analysts to foster their professional growth.">
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  • External Communications">
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    • Be familiar with key client contacts, unique requirements, and processes.">
    • Demonstrate expertise on our offerings and those of our clients.">
    • Investigate and resolve complex client requests or complaints effectively.">
    • Identify opportunities for continuous improvement and additional value for our clients.">
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About us

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We're a global organization dedicated to delivering exceptional client experiences while creating opportunities for meaningful work in communities worldwide.

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Our diverse team is united by a shared passion for making a positive impact.

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With over 1,000 team members across five countries, we aim to grow to over 5,000 people by 2027, or sooner if possible.

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Our core values include authenticity, curiosity, dynamics, ambitious vision, and operational excellence, combined with empathy in partnerships.

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At the heart of great partnerships lies empathy.

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