Workforce Onboarding Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeImplementation Full time ₱650,000 - ₱850,000
Job Title

A Customer Implementation Specialist is needed to join our growing team.

  • This role will be a core member of our customer success team and will work closely with sales, customer success, product, and engineering teams to ensure our customers are successful.

About the Job

This is a full-time position that requires a dedicated and passionate individual who can lead new client onboarding for mid/large-sized clients for their first 60 to 90 days. The ideal candidate will have empathy for people, be able to explain complex concepts clearly and concisely, be tech-savvy, and have the ability to ask probing questions.


Key Responsibilities
  • Define and maintain the implementation program for small to medium clients, including timeline, stakeholders, and key deliverables.
  • Own the implementation process end-to-end for assigned accounts, which includes successful implementation and training of the software to drive adoption by new clients.
  • Set accurate expectations with clients and internal stakeholders.
  • Actively communicate with Account Executives and Customer Success Managers regarding client progress.
  • Assist with high-severity requests or issue escalations as needed.
  • Participate in cross-functional groups to establish enhancements to communications, tools, and products.
  • Lead kickoff calls daily with new customers.
  • Oversee complex process design and setup.
  • Be an expert in Workstream, so you can guide new users and answer their questions.
  • Keep track of client activity, notes, and next steps clearly in our success software.
  • Distribute user training and develop supporting manuals and processes to ensure users understand core concepts and can independently adopt key software features.
  • Incorporate internal and external feedback to drive continuous improvements in the onboarding process.
  • Learn from your assigned clients to build and maintain templates.
  • Design programs, both high and low touch, that are meaningful to our customers and help them realize value from their relationship with us.

Requirements
  • Customer-facing implementation experience: At least three years of experience onboarding new clients for a SaaS company, particularly managing larger, more complex customer implementations.
  • Payroll experience: Experience with US payroll, either in an implementation capacity or in managing payroll in-house.
  • At least basic spreadsheet/database skills, and the ability to quickly learn more.

Benefits
  • Permanently Remote
  • Pay wired directly to your bank account
  • $50 Monthly Stipend
  • Annual Bonus
  • Performance-based bonuses
  • Flexible PTO
  • Enjoy company time off during some of the major US and PH Holidays
  • Company-issued Device
  • Career fast track for performers and internal mobility
  • Learn from a team of Stanford, MIT, Google, and Harvard alumni

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Onboarding Experience Expert

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSuccess Full time ₱2,500,000 - ₱4,000,000

    Customer Onboarding Specialist Role OverviewWe are seeking a highly skilled and experienced Customer Onboarding Specialist to join our team. As a key member of our onboarding process, you will be responsible for ensuring that new customers have a seamless transition onto our platform.Key Responsibilities:Implement effective onboarding processes for new...

  • Customer Onboarding Expert

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeOnboarding Full time ₱5,000 - ₱7,000

    Customer Onboarding ExpertIn this pivotal role, you will play a key part in shaping the initial stages of our customer journey.As a Customer Onboarding Specialist, your responsibility will be to ensure seamless transitions for new clients onto our platform, setting them up for long-term success.

  • Strategic Workforce Coordinator

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSupplyPlanning Full time $126,000 - $143,000

    Job DescriptionThe Supply Planning Lead is responsible for spearheading the Supply Planning team, overseeing workforce allocation and capacity management across multiple programs/accounts. This role ensures the right number of resources are assigned at the right time to meet operational demands, factoring in planned and unplanned absenteeism, productivity...

  • Education Professional Onboarding Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCredentialing Full time ₱45,000 - ₱59,984

    \Job OverviewThe Coordinator of Client Onboarding will oversee the full lifecycle of onboarding temporary education professionals, including credentialing, background checks, and documentation compliance with district and state requirements.\Key Responsibilities:\\Manage onboarding workflows for contractors from offer to start date, ensuring seamless...

  • Host Onboarding Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeActivation Full time ₱4,000 - ₱6,000

    The Role We NeedWe are seeking an energetic and detail-oriented professional to support our hosts in listing their properties on our marketplace.The Ideal CandidateThe ideal candidate thrives in a fast-paced environment, is highly responsive through internal communication tools, and takes full ownership of responsibilities. They are adaptable, self-aware,...

  • Implementation Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeImplementation Full time ₱1,800,000 - ₱2,400,000

    Implementation Specialist OpportunityWe are seeking a skilled Implementation Specialist to join our team. As an Implementation Specialist, you will be responsible for onboarding new clients and ensuring their successful adoption of our software.Your primary objective will be to lead the implementation process, defining timelines, stakeholders, and key...

  • Talent Acquisition Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeTalent Full time ₱6,000,000 - ₱8,000,000

    About the Talent Acquisition ProfessionalSeeking a results-driven, people-focused professional to spearhead talent acquisition and onboarding initiatives.This role plays a vital part in shaping the organization's workforce by attracting, welcoming, and supporting exceptional talent while fostering a culture rooted in respect, engagement, and growth.Key...

  • Compensation Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCompensation Part time ₱6,000,000 - ₱8,500,000

    Compensation SpecialistWe seek a meticulous professional to oversee weekly payroll processing for field personnel, ensuring precision and adherence to prevailing wage requirements.Main Responsibilities:Process weekly compensation for construction team members, verifying accuracy and compliance with labor regulations.Manage and submit Certified Payroll...

  • Market Growth Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeGrowth Full time $60,000 - $80,000

    Job OpportunityWe are seeking an experienced professional to join our team as a Market Growth Specialist. This role involves managing and scaling our affiliate programs, TikTok Shop setup, and creator partnerships.The successful candidate will have 3+ years of experience in affiliate/influencer marketing, with expertise in ShareASale, UpPromote, and similar...

  • Program Administrative Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeOrganizational Full time ₱7,200 - ₱7,800

    Job OverviewThe Program Coordinator role plays a pivotal part in ensuring seamless administrative, data entry, and project-based task execution. Key responsibilities include:Supporting the onboarding process for candidates, monitoring missing timesheets, expenses, and invoice submissions.Coordinating with Associates and Managers to ensure timely approval...