Human Resources Operations Specialist

We are seeking a highly skilled Human Resources Operations Specialist to join our team. The ideal candidate will be responsible for providing exceptional HR support, ensuring the smooth day-to-day operations of the HR function.

Daily HR Task Case Solving

The Human Resources Operations Specialist will be responsible for addressing employee queries and concerns related to HR policies, payroll, benefits, and compliance. This will involve resolving employee grievances, maintaining a log of daily HR cases, and tracking resolution times for process improvement.

Employee Onboarding

The specialist will conduct pre-boarding activities such as document collection and verification. They will also organize and facilitate orientation sessions for new hires, assign mentors or buddy programs to ensure a smooth onboarding experience, and track new hire progress and engagement during the probation period.

Employee Relations & Engagement

The Human Resources Operations Specialist will develop and implement employee engagement activities. They will conduct regular check-ins and feedback sessions with employees, act as a mediator in employee disputes, and foster a positive work environment.

Training & Development for New Joiners

The specialist will assess training needs for new employees based on job roles and responsibilities. They will develop training materials, including manuals, presentations, and e-learning content, schedule and conduct training sessions in collaboration with other team members, evaluate training effectiveness through feedback and performance assessments, and maintain training records.

Payroll & Benefits Management

The Human Resources Operations Specialist will process payroll accurately and ensure timely disbursement of salaries. They will manage employee benefits such as health insurance, leave policies, and retirement plans, address payroll discrepancies and resolve employee concerns, stay updated on tax regulations and deductions to ensure compliance, and coordinate with finance and accounting teams for payroll audits and reporting.

Compliance & HR Policies (EMEA Region)

The specialist will ensure adherence to local labor laws and employment regulations in the EMEA region. They will regularly update HR policies to align with regulatory changes, conduct compliance training and awareness programs for employees, handle legal matters related to employment contracts, terminations, and workplace disputes, and maintain accurate documentation for audits and compliance reporting.

HR Analytics & Reporting

The Human Resources Operations Specialist will collect and analyze HR metrics, employee satisfaction, and productivity. They will prepare reports and dashboards for leadership insights, use data-driven decision-making to improve HR processes, and implement HR technology solutions to automate and enhance HR functions.

Auditing Daily HR Cases

The specialist will perform regular audits of HR records to ensure accuracy and completeness. They will review employee files and HR case resolutions for compliance, identify trends and issues from audit results, suggest corrective actions, and implement best practices for case management and record-keeping.

SOP Creation

The Human Resources Operations Specialist will develop Standard Operating Procedures (SOPs) for all HR functions. They will document workflows for onboarding, payroll processing, grievance handling, etc., ensure SOPs are regularly updated based on regulatory and organizational changes, train HR staff on adherence to established SOPs, and monitor process implementation and track improvements in efficiency.

Requirements

• 2+ years in operations
• Proficiency in HR Management Systems (HRMS) and HR analytics tools
• Knowledge of payroll and benefits administration platforms
• Understanding of employment laws and compliance requirements
• Data analysis and reporting skills using Excel, or similar tools
• Process documentation and SOP creation expertise
• Proficiency in audit and compliance tracking
• Project management capabilities for process improvement initiatives
• Strong interpersonal and communication skills
• Conflict resolution and negotiation abilities
• Empathy and active listening
• Adaptability to changing HR policies and business needs
• Ability to handle confidential and sensitive information with discretion