Human Resource Associate

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeOperations Full time ₱882,791 - ₱1,096,569
HR Operations Role

This role is responsible for delivering HR services to employees across various industries. Cognizant offers a wide range of practice areas and enabling functions to its clients.

We employ approximately 270,000 talented associates worldwide and are dedicated to anticipating and solving clients' toughest problems.

Responsibilities:
  • Respond to employee inquiries and transactional services over call, chat & ticket with excellent communication skills.
  • Support managers and employees with policy and navigation inquiries, transactions such as employee personal data changes, job data changes, promotions, demotions, salary changes, performance management, learning, severance, tax inquiries, exit / termination and leave of absence on Workday.
  • Create/refer to Standard Operating Procedures (SOPs) and Detailed Task Procedures (DTPs) for completing employee transactions.
  • Work with onshore partners to get trained on all queries received from employees.
  • Create a repository for all out-of-scope queries and get trained to shift left these into Tier 1. Transfer to relevant leads or onshore counterparts for all Tier 2 transactions as per the defined process.
Qualifications:
  • Bachelor's Degree Holder
  • With at least 1-year experience in HR Helpdesk role, delivering services, preferably HR and from a shared service center environment.
  • Experience working with HR ATS and workflow systems (ServiceNow, Zendesk, BambooHR, etc.)
  • Open to work in US shifts
Why Choose Us?
  • Competitive Salary & Benefits – Earn well while enjoying great perks
  • Career Growth – Clear paths for promotions and skill development
  • Supportive Work Environment – Join a team that values you
  • Exciting Opportunities – Be part of a dynamic and growing industry

This is an entry-level full-time position in Human Resources, IT Services and IT Consulting.

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