Operations Quality Manager
3 days ago
We are seeking a highly skilled and experienced Operations Quality Manager to join our team. As a key member of our Shared Services Quality Organization, you will be responsible for delivering exceptional service delivery standards and driving low-risk and zero-surprises business-as-usual (BAU) operations.
Your primary duties and responsibilities will include:
- Driving and conducting audit compliance, robust root cause analysis, and remediation plans to ensure adherence to contractually binding audit targets.
- Developing and implementing a sampling and stratification strategy based on compliance checks, financial processes, errors, customer priorities, and agent performance.
- Ensuring continued calibration to the quality framework and driving performance to meet all quality metrics, including SLA baselining, predictive SLA monitoring, and reporting.
- Facilitating Kaizen initiatives within the team and fostering a spirit of continuous learning and collaboration across teams.
- Accountable for customer complaint resolution process and ensuring process documentation and sign-off as per ISO standards and quality assurance.
- Responsible for timely and accurate reporting, updates, and business insights.
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Operations Manager
3 days ago
Iloilo City, Western Visayas, Philippines Visage Executive Search Full timeJob Title: Operations ManagerWe are seeking an experienced Operations Manager to join our team at Visage Executive Search. As an Operations Manager, you will be responsible for driving performance and meeting quality metrics. Your key responsibilities will include:Delivering high-quality service by consistently raising the bar on service-delivery...
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Senior Quality Assurance Manager
4 days ago
Iloilo City, Western Visayas, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full timeJob Title:Senior Quality Assurance ManagerAbout the Role:We are seeking a highly skilled Senior Quality Assurance Manager to join our team at Sagility Philippines B.V. Branch Office. As a key member of our quality assurance department, you will be responsible for ensuring that our services meet the highest standards of quality and excellence.Key...
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Operations Manager
5 days ago
Iloilo City, Western Visayas, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full timeSagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost...
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Transformational Quality Manager
1 week ago
Iloilo City, Western Visayas, Philippines WNS Full timeCompany DescriptionWhy Join Us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy a wide variety of best in class benefits...
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Quality Assurance Specialist
2 weeks ago
Iloilo City, Western Visayas, Philippines Stealth Monitoring, Inc. Full timeStealth Monitoring is looking for talented individuals like you Be the next Quality Assurance Specialist - Apprentice.Stealth's Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and...
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Quality Improvement Analyst
4 days ago
Iloilo City, Western Visayas, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full timeAbout the Job:The Quality Improvement Analyst will play a key role in identifying and addressing quality issues in our services. This role requires a high level of expertise in quality improvement principles, processes, and methodologies.Key Responsibilities:Analyze quality data to identify trends and opportunities for improvement.Develop and implement...
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Quality Lead ILO
4 days ago
Iloilo City, Western Visayas, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full timeJob Summary:The Quality Lead ILO is responsible for leading the quality assurance function at Sagility Philippines B.V. Branch Office. This role requires a high level of expertise in quality assurance principles, processes, and methodologies.Duties and Responsibilities:Lead the development and implementation of quality assurance strategies and plans.Conduct...
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Sr. Operations Manager
2 weeks ago
Iloilo City, Western Visayas, Philippines Transcom Full timeTranscom is looking for talented individuals like you to join our awesome team Be the next Senior Operations Manager for our Transcom Iloilo site.Join our Transcom Family as a Senior Operations ManagerThe Senior Operations Manager will lead a team of Managers by providing them with direction, support, and career development. They will demonstrate innovation...
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Quality Assurance Specialist
2 weeks ago
Iloilo City, Western Visayas, Philippines Transcom Worldwide Philippines, Inc. Full timeShareJob DescriptionGovernment Mandated Benefits13th Month PayInsurance Health & WellnessHMORetirement PlanMaternity & Paternity LeaveDescriptionThe QA Specialist provides Quality audits for the campaign while maintaining effectiveness and target efficiency to ensure client requirements are met. Investigations, reviews, recommendations, and communication are...
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Quality Assurance Manager
20 hours ago
Iloilo City, Western Visayas, Philippines Crawford & Company Full timeAbout UsWe are a global leader in claims solutions, dedicated to delivering exceptional service and expertise to our clients.Job SummaryThis role is responsible for reviewing business processes to identify areas for improvement and implementing changes to increase efficiency and quality.Key Responsibilities:Process Analysis: Conduct thorough analysis of...
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Operations Manager
2 days ago
Iloilo City, Western Visayas, Philippines Gratitude Philippines Full timeJob OverviewThe Senior Team Lead position at Gratitude Philippines is designed for experienced professionals who can lead high-performing teams and drive business growth.Main Responsibilities:Team Performance: Set goals, objectives, and performance expectations for team members, monitor progress, and provide feedback for improvement.Client Satisfaction:...
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Business Process Quality Manager
18 hours ago
Iloilo City, Western Visayas, Philippines Manpower Core Group Inc. Full timeJob Summary:We are seeking a seasoned Business Process Quality Manager to drive excellence in our shared services organization. The successful candidate will be responsible for developing and implementing quality strategies that enhance service delivery standards.Main Responsibilities:• Deliver high-quality service by driving process improvements and audit...
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Financial Operations Manager
14 hours ago
Iloilo City, Western Visayas, Philippines Fair Trade Outsourcing Full timeAbout the Team:Fair Trade Outsourcing is a leading outsourcing firm that provides a range of services to clients worldwide. We are committed to delivering high-quality solutions and exceptional customer service.Responsibilities:Manage the financial operations of the company, including financial reporting, budgeting, and forecasting.Develop and implement...
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Senior Manager of Shared Services Operations
3 days ago
Iloilo City, Western Visayas, Philippines Visage Executive Search Full time**About the Role**We are seeking a highly skilled professional to lead our shared services operations. As a Senior Manager of Shared Services Operations, you will be responsible for delivering 'Next Gen' Shared Services Quality Organization by consistently raising the bar on service-delivery standards.You will develop and implement strategies to drive...
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Quality Assurance Quality Control Supervisor
2 weeks ago
Iloilo City, Western Visayas, Philippines SMDC Full timeQuality Assurance Quality Control Supervisor1 day ago Be among the first 25 applicantsJob Responsibilities:In coordination with the Project Management Manager, control and monitor compliance of all project sites and their activities related to Quality Management System (QMS).Oversee the implementation of the Project Execution Plan at project sites and...
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Operations Manager
7 days ago
Iloilo City, Western Visayas, Philippines Course Full timeAs an Operations Manager, you are part of the Operations team, the center of our business. Within the role you get the chance to be the administrator of multiple teams. You will work closely with team managers to ensure each team is operating to the highest standards for the client. You would be a company ambassador representing Conectys and the project....
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Quality Assurance Specialist
20 hours ago
Iloilo City, Western Visayas, Philippines Metro Pacific Iloilo Water Full timeJob Summary:We are seeking a Quality Control Engineer to join our team at Metro Pacific Iloilo Water. As a key member of our quality assurance team, you will be responsible for inspecting and evaluating project materials and services to ensure they meet company standards and policies.About the Role:Inspection and evaluation of project materials and...
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Quality Control Engineer
23 hours ago
Iloilo City, Western Visayas, Philippines Metro Pacific Iloilo Water Full timeJOB SUMMARY:Inspects, evaluates, and approves the project or materials taken by the company from suppliers or contractors that are in line with the company standards and policies. Ensures that all materials and services have integrity with their workmanship, quality of material, and market value.QUALIFICATIONS:BS Civil / Mechanical Engineering graduateMust...
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Quality Officer
5 days ago
Iloilo City, Western Visayas, Philippines Free Jobs Finder Full timeWork Arrangement: Onsite (Robinsons CyberGate Iloilo Towers) - Offers a relocation packageSalary Package: up to 50,000 (with a relocation package)QUALIFICATIONS:At least 1 - 3 year(s) of relevant working experiencePreferably a bachelor's degree, any fieldExcellent verbal communication skills in English language are essential.Experience in working with...
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Operations Manager
20 hours ago
Iloilo City, Western Visayas, Philippines Seaoil Corporation Full timeAt Seaoil Corporation, we are seeking a highly motivated and organized individual to join our team as an Operations Manager. As a key member of our team, you will be responsible for ensuring the smooth operation of assigned stations.This role involves supervising a team of station personnel, providing training and guidance to ensure they meet performance...