Quality Lead ILO

5 days ago


Iloilo City, Western Visayas, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full time
Job Summary:

The Quality Lead ILO is responsible for leading the quality assurance function at Sagility Philippines B.V. Branch Office. This role requires a high level of expertise in quality assurance principles, processes, and methodologies.

Duties and Responsibilities:
  • Lead the development and implementation of quality assurance strategies and plans.
  • Conduct regular audits and assessments to ensure compliance with quality standards and regulations.
  • Provide guidance and support to staff on quality assurance best practices and procedures.
  • Collaborate with cross-functional teams to ensure seamless execution of quality-related initiatives.
Requirements:
  • Proven experience in quality assurance leadership, preferably in a call center or customer service environment.
  • Advanced knowledge of quality assurance principles, processes, and methodologies.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Bachelor's degree in a related field, such as business administration or operations management.

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