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Senior Quality Assurance Manager

1 week ago

Iloilo City, Western Visayas, Philippines SAGILITY PHILIPPINES B.V. BRANCH OFFICE Full time
Job Title:

Senior Quality Assurance Manager

About the Role:

We are seeking a highly skilled Senior Quality Assurance Manager to join our team at Sagility Philippines B.V. Branch Office. As a key member of our quality assurance department, you will be responsible for ensuring that our services meet the highest standards of quality and excellence.

Key Responsibilities:
  • Develop and implement quality assurance processes to ensure consistency and excellence in our services.
  • Monitor and analyze quality metrics to identify areas for improvement and develop strategies to address them.
  • Provide training and coaching to staff on quality assurance best practices and procedures.
  • Collaborate with cross-functional teams to ensure seamless execution of quality-related initiatives.
Requirements:
  • Proven experience in quality assurance management, preferably in a call center or customer service environment.
  • Strong analytical and problem-solving skills, with the ability to identify and address root causes of quality issues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and stakeholders.
  • Bachelor's degree in a related field, such as business administration or operations management.