Technical Solutions Provider

6 days ago

Rizal, Philippines beBeeSupport Full time ₱800,000 - ₱1,000,000
Technical Support Specialist Role Overview

We are seeking a skilled Technical Support Specialist to fill a dynamic customer-facing role. This position requires technical expertise combined with clear, empathetic communication to resolve complex issues.

The successful candidate will serve as a bridge between customers, support teams, and developers, ensuring timely and accurate resolutions to escalated issues. They will need to be comfortable switching between technical troubleshooting and customer-facing communication, with a passion for helping people.

This is an exciting opportunity to join our growing team and contribute to delivering exceptional customer experiences. If you enjoy solving complex technical issues and providing top-notch customer support, this role is perfect for you.

  • Escalated support tickets through various channels to support customers effectively.
  • Troubleshoot technical issues using internal tools, logs, and APIs to identify root causes.
  • Ensure customers follow responsible texting practices and their data is protected.
  • Take ownership of escalations from start to finish, providing clear updates until resolution.
  • Collaborate with engineering and product teams when deeper investigation or fixes are needed.
Required Skills and Qualifications
  • A minimum of one year of experience in live chat technical support for a software/SaaS platform.
  • Strong troubleshooting and problem-solving skills, with persistence in finding answers.
  • Excellent English language skills, with secondary languages a plus (Spanish a bonus).
  • Ability to translate complex technical details to non-technical audiences.
  • Experience working across teams, departments, or multiple brands to solve customer issues.

What We Offer

In this role, you will have the opportunity to work in a dynamic environment where diversity is valued and innovation thrives. We believe in growth opportunities, encouraging employees to share their voice, build their path, and make it happen.

Our Hiring Process

We ensure a fair, objective, consistent, and inclusive recruitment process. Our structured interviews evaluate your skills, experience, and qualifications relevant to the role, with occasional data-driven assessments to enhance hiring success.

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