Remote Customer Service Opportunities

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomer Full time ₱60,000 - ₱100,000
Customer Service Representative Opportunity

MCI is a leading business process outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking enthusiastic customer service representatives to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role, you will assist customers with inquiries and provide excellent service. This is an opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you are a natural problem solver who thrives on creating memorable customer experiences, we would love to hear from you.

Candidates must have prior call center experience and reside within 80km of our office.

You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

Some of the key responsibilities of this role include:

  • Handling inbound and outbound calls professionally and efficiently
  • Resolving customer issues on the first call through effective problem-solving
  • Researching and retrieving information across systems to support customer needs
  • Accurately documenting interactions and processing claims
  • Guiding customers through options to find the best solutions
  • Following scripts, policies, and procedures while using available resources
  • Protecting customer privacy and handling sensitive information appropriately
  • Escalating complex issues to the appropriate team members
  • Staying current with training, updates, and program knowledge
  • Maintaining consistent attendance and adhering to scheduling requirements
Candidate Qualifications

The ideal candidate for this position is highly motivated and dedicated and should possess the following qualities:

Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Compensation & Benefits

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time.

Our team members enjoy:

  • HMO coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental coverage
  • In-house dental assistance worth ₱5,000, giving you easier access to quality care
  • Free meal during training
  • Career growth and learning

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