Remote Customer Service Representative
7 days ago
A Remote Customer Service Representative role has become available.
About the JobThis position is a wonderful opportunity to contribute to high-impact projects with some of the world's most iconic brands. You'll be assisting customers with enquiries and providing excellent service.
The ideal candidate will have strong communication skills, be able to work effectively in a team environment and possess a positive attitude.
In this remote customer service role, you will handle inbound and outbound calls professionally and efficiently. Resolve customer issues on the first call through effective problem-solving, research and retrieve information across systems to support customer needs and accurately document interactions and process claims.
Key Responsibilities- Handle inbound and outbound calls professionally and efficiently.
- Resolve customer issues on the first call through effective problem-solving.
- Research and retrieve information across systems to support customer needs.
- Accurately document interactions and process claims.
- Must be 18 years or older.
- High school diploma or equivalent.
- Previous call center experience.
- Strong command of the English language.
- Typing speed of 20+ WPM.
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Familiarity with Windows operating systems.
- HMO Coverage plus a dependent.
- Dental Coverage.
- Free meal during training.
- Career growth and learning.
- Allowances for rice, clothing, laundry and meals.
- Performance and loyalty bonuses.
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