
Training Program Manager
17 hours ago
We are seeking an experienced Training Program Manager to drive and elevate our training initiatives. This strategic role involves leading the development and execution of advanced training programs, managing complex logistics, and mentoring a team of training professionals.
- Program Development:
- Design and deliver comprehensive training sessions, workshops, and seminars that align with business objectives.
- Develop presentations for weekly huddles and ensure thorough coverage of different channels, including voice.
- Program Evaluation:
- Evaluate and refine program effectiveness using various assessment methods.
- Track training rollouts, conduct in-depth quality audits, and implement improvements.
- Logistics Management:
- Oversee training tickets, ensuring timely and effective responses.
- Handle complex process-related inquiries and collaborate with departments to resolve issues.
- Respond to on-demand requests for training reports and documentation.
- Conduct trainer observation sessions and provide high-level feedback.
Requirements:
- 3-5+ years of experience in training development and leadership, particularly in customer service environments.
- Extensive experience in training across various channels, including voice.
- Deep understanding of instructional design, training management, and program evaluation.
- Proven ability to lead and mentor a team of training professionals.
- Strong organizational, strategic planning, and leadership skills.
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