Customer Interaction Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeCustomerExperience Full time ₱1,500,000 - ₱2,500,000

As a key player in our team, the Customer Experience Analyst role is responsible for conducting transaction monitoring of frontline agents' interactions and root cause analysis to drive consistency in quality assurance and excellent customer experience.

This involves closely collaborating with Contact Center Operations to identify areas for improvement and implementing strategies to enhance client confidence and loyalty.

Key Responsibilities
  • Conduct thorough transaction monitoring of frontline agents' calls, emails, chats or any back office work
  • Perform root cause analysis to identify underlying issues and develop corrective actions
  • Collaborate with Contact Center Operations to implement improvements and ensure consistency in quality assurance
  • Develop and maintain knowledge of industry trends and best practices to stay up-to-date on emerging issues
Required Skills and Qualifications
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • High level of attention to detail and accuracy
Benefits
  • Opportunity to make a meaningful impact on our clients' experiences
  • Chance to develop and grow within a dynamic and supportive team
  • Comprehensive training and development programs
  • Competitive compensation and benefits package
Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace where everyone has the opportunity to thrive.

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