Customer Success Specialist

2 weeks ago

Manila, National Capital Region, Philippines KMC Solutions Full time

Make your next big career move by applying as KMC Solutions' next CUSTOMER SUCCESS SPECIALIST

At RANDEM Global, Right People are our biggest asset. We can provide you with the skills and opportunity to develop and reach your full potential – what's most important is that you're a good fit and willing to learn. We know that there is no such thing as the perfect applicant with the complete set of skills. We believe in a challenger mindset at RANDEM Global and if you feel that you could challenge and develop into this role, then we want to hear from you. Have Fun, Grow and Learn with Us

The main responsibilities of a Customer Success Specialist include:


• Maintaining a positive, empathetic, and professional attitude toward customers at all times.

• Responding promptly to customer inquiries.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints.

• Knowing our products inside and out so that you can answer questions.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

• Attend all requested meetings with team, manager, clients, etc.

• Systems include: Akixi, SAP, Livechat, Horizon, Salesforce, etc

• Other duties, as assigned

A day in a life typically includes:

• Answering phone calls, emails or chats to connect with customers and address their queries and/or requests about product, policies and procedures

• Placing outbound calls as follow-up service to customers who purchased our products

• Connecting with leaders and/or clients to submit customer requests

• Attending Training & Development to ensure that we are up to date on learning areas of work and interest

• Recommending ways in which this role and or the business can be more effective/efficient.

Location: Metro Manila

Work set-up: Hybrid (2x on-site, 3x WFH)

Work schedule: Rotational (primarily mid-shift 3:30PM/4:30PM start)

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