Customer Service Advocate

14 hours ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱500,000

Job Title: Customer Support Specialist

Description

We are seeking a skilled and experienced customer support specialist to join our team. As a customer support specialist, you will be responsible for providing timely and accurate responses to customer inquiries via email, phone, and other communication channels.

You will work closely with customers to understand their needs and provide solutions to their problems. Your excellent communication and interpersonal skills will enable you to build strong relationships with customers and ensure that their issues are resolved in a professional and courteous manner.

This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and wants to make a positive impact on our customers' experiences.

Key Responsibilities
  • Data Validation: Validate and verify data via phone, spreadsheets, or web platforms.
  • Customer Inquiries: Research and resolve customer inquiries through email, inbound/outbound calls, and callbacks.
  • Documentation: Document all customer interactions, including inquiries, complaints, and resolutions, for reporting and quality assurance.
  • Product Information: Provide clear and accurate information about products and services, identifying upselling opportunities where appropriate.
  • Escalation: Escalate complex issues to the supervisor when necessary and contribute to identifying broader trends or recurring issues.
Requirements
  • Bachelor's Degree: Bachelor's degree holder or at least completed 2 years in college with no back subjects.
  • Experience: Minimum of 1 year experience in a BPO or Shared Services environment.
  • Background: Background in healthcare or healthcare auditing is a plus.
  • Skillset: Proficient in Microsoft Office Suite, Adobe Acrobat, and CRM tools (e.g., Siebel).
  • Language Skills: Strong English communication skills, both written and verbal.
  • Attention to Detail: High attention to detail and ability to perform repetitive tasks with accuracy.
  • Adaptability: Demonstrated ability to work under pressure and adapt to shifting priorities and workloads.
Benefits

We offer a competitive salary and benefits package, including opportunities for career growth and development. We are committed to providing a fair and accessible hiring process and welcome applications from diverse candidates.

Equality and Diversity

We are an equal opportunity employer and welcome applications from qualified candidates regardless of their background, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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