Service Ambassador

2 weeks ago

Makati City, National Capital Region, Philippines beBeeCommunication Full time ₱400,000 - ₱600,000
Customer Service Liaison Position

Our organization is seeking a skilled customer service professional with exceptional communication skills, who can effectively handle customer inquiries and provide resolutions in a timely manner.

Responsibilities:
  • Respond promptly to customer communications via email and phone, providing accurate and helpful information to address their concerns.
  • Address issues related to online orders, including lost shipments, stock availability, charge disputes, and returns, while ensuring compliance with company policies.
  • Understand and apply company procedures to resolve customer complaints efficiently.
  • Maintain accurate records of customer interactions and issues, utilizing email management tools and basic CRM software.
  • Collaborate with other teams to resolve customer concerns, ensuring seamless communication and effective problem-solving.
  • Provide excellent customer service by communicating professionally and empathetically, ensuring a positive shopping experience.

Occasionally, you will need to make outbound calls to customers to provide solutions or clarify information. You must be comfortable making these calls when needed.

Requirements:
  • Excellent written and verbal English communication skills.
  • Previous experience in customer service, preferably in an e-commerce setting.
  • Strong understanding of customer service etiquette, with a professional and empathetic approach.
  • Ability to comprehend and apply company policies accurately.
  • Proficiency in email management tools and basic CRM software.
  • Strong organizational and problem-solving skills.
  • Ability to multitask and handle customer inquiries efficiently.

This role requires a deep understanding of our organization's policies and the ability to handle customer inquiries regarding online orders, inventory availability, shipping issues, charge disputes, and returns.

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