Customer Experience Champion

1 week ago

Hagonoy, Central Luzon, Philippines beBeePatientSupport Full time ₱600,000 - ₱950,000
Job Summary

We are seeking a highly skilled Patient Support Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional patient experiences and providing outstanding support to our patients.

The ideal candidate will possess excellent communication skills, a warm and empathetic approach, and a strong ability to work independently and collaboratively as part of a small team.

In this role, you will have the opportunity to make a real difference in people's lives and contribute to our mission of delivering exceptional patient care.

Key Responsibilities:
  • Respond promptly and professionally to enquiries via phone, email, online forms, and other marketing channels.
  • Provide clear and compassionate information about services, addressing questions and concerns with empathy.
  • Manage incoming leads and conduct timely follow-ups to maximise engagement and conversion.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.
  • Accurately record and update all interactions in lead management and CRM systems.
  • Track, analyse, and report on lead conversion rates and relevant performance metrics.
  • Schedule initial consultations and follow-up appointments, ensuring coordination with clinic staff and chiropractors.
  • Handle payment transactions, provide transparent pricing information, and guide patients through payment options.
  • Follow all scripts, procedures, and internal systems with precision to ensure consistency and compliance.
  • Maintain a disciplined and efficient approach to daily tasks and workflows.
Required Skills and Qualifications:
  • Bachelor's degree or Certificate IV in a relevant discipline preferred.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field is highly desirable.
  • Excellent verbal and written communication skills with a personable and empathetic approach.
  • High level of discipline in following procedures, scripts, and workflow systems.
  • Ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities in a fast-paced setting.
  • Competency with CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity.
  • Self-motivated and capable of working independently and collaboratively as part of a small team.
Benefits:
  • Work from home.
  • Monday to Friday 9:00 AM - 6:00 PM PHT (adjustments will be made for AU daylight saving time).
  • Opportunities to work with leading companies in Australia and beyond.
  • Comprehensive HMO and government-mandated benefits.
  • Training programmes for career development.
  • Engaging company outings, team activities and wellness sessions.
  • Supportive, inclusive culture.
  • Dedicated managers focused on your growth and success.

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