Customer Experience Champion

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerExperience Full time ₱1,000,000 - ₱1,500,000
Job Description

We are seeking a skilled Customer Success Manager to join our team. This role will focus on delivering exceptional customer experiences, driving business growth through strategic account management, and ensuring seamless communication across the customer lifecycle.

The ideal candidate will have a proven track record of success in customer account management, with a strong understanding of cloud communications, SD-WAN, security, network services, managed services, and software solutions.

You will be responsible for cultivating deep relationships with customers, leveraging proprietary software tools to maintain regular communication, and positioning our organization for growth opportunities.

This is a mid-senior level position that requires 4-year college degree or equivalent experience, along with quantifiable success in enterprise customer account success management.

Required Skills and Qualifications
  • Cultivate broad understanding of products, technology, software, and game-changing support methodologies
  • Leverage powerful proprietary software tools for maintaining regular communication, keeping ahead of technology initiatives, and positioning our organization for growth opportunities
  • Gain trust of assigned customers, be trusted point of contact for questions and action items, and act quickly and communicate effectively when a customer has positive experience
  • Implement strategic initiatives created in cooperation with leadership that will identify opportunities for product cross-selling and work with resources through sales cycle to ultimately winning additional business
  • Manage proprietary software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved
Benefits
  • Room to grow at high-growth company
  • Environment that celebrates ideas and innovation
  • Your work will have tangible impact
  • Flexible time off
  • Fun events at cool locations
  • Employee referral bonuses
Others
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Software Development

  • Customer Experience Champion

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeePatientSupport Full time ₱600,000 - ₱950,000

    Job SummaryWe are seeking a highly skilled Patient Support Representative to join our team. As a key member of our organization, you will be responsible for delivering exceptional patient experiences and providing outstanding support to our patients.The ideal candidate will possess excellent communication skills, a warm and empathetic approach, and a strong...

  • Experience Champion

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱45,000 - ₱50,000

    Customer Experience SpecialistA dedicated professional is sought to deliver exceptional customer service across various channels. Key responsibilities include providing customer delighting service, serving as a dedicated resource, implementing retention strategies, fostering a positive brand perception, and identifying and resolving customer issues.The ideal...

  • Director of Customer Experience

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱1,800,000 - ₱2,200,000

    Job OverviewAs a champion of customer experience, this role is instrumental in enhancing the shopping journey for customers. Focusing on the Voice of the Customer and feedback insights, you will be responsible for driving business decisions that prioritize customer interests.About Our CompanyOur company operates multiple direct-to-consumer brands in various...

  • Experience Manager

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerCentric Full time ₱2,500,000 - ₱4,500,000

    The goal of this role is to champion customer satisfaction and drive business growth by leveraging data-driven strategies, innovative thinking, and effective team leadership.Key ResponsibilitiesPrioritize customer feedback and insights to inform business decisions, ensuring a customer-centric approach.Lead and manage team members with diverse scopes and...

  • Marketing Champion

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeContent Full time ₱20,000 - ₱40,000

    Content Marketing SpecialistWe are seeking a creative and motivated individual to help us promote our tutoring services using social media presence or content creation skills.Promote our tutoring services on various social media platforms, including TikTok, Instagram, YouTube Shorts, and more.Edit short-form videos using tools like CapCut, Canva, or...

  • Customer Experience Specialist

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱25,000 - ₱32,000

    Job TitleAre you a customer service professional looking for a challenging role in a dynamic healthcare company?Deliver exceptional customer experiences by promptly and courteously addressing customer inquiries, complaints, and feedback across multiple channels.Actively listen to customers' concerns and requirements, offering suitable solutions or guidance...

  • Customer Experience Leader

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time $60,000 - $70,000

    We are seeking a dedicated customer experience leader to drive operational excellence in our eCommerce subscription business. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of delivering exceptional customer support.Job DescriptionThis role involves overseeing a team of customer service...

  • Customer Experience Director

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱2,500,000 - ₱3,000,000

    Job OverviewWe are seeking a seasoned professional to lead and manage our customer service function, driving exceptional support experience for our clients and partners.Develop and implement customer service policies, procedures, and standards aligned with business goals and customer expectationsThis is a high-profile role that requires strategic thinking,...

  • Customer Experience Advocate

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeSupport Full time ₱450,000 - ₱800,000

    Customer Support RoleWe are seeking a highly skilled Customer Support Specialist to join our team at Zappy.As a key member of our customer support team, you will play a crucial role in providing exceptional support to our clients and ensuring a positive customer experience.Key ResponsibilitiesRespond promptly to client inquiries via phone, email, and chat,...

  • Customer Experience Director

    1 week ago

    Hagonoy, Central Luzon, Philippines beBeeCustomerServiceLeader Full time $100,000 - $150,000

    Customer Service Manager Role OverviewAs a seasoned professional in customer service, you will lead the delivery of exceptional service, ensuring seamless interactions and fostering long-term relationships with clients.This role requires a dynamic leader who can train, develop, and motivate team members to perform at their best. You will be responsible for...