Senior Application Support Specialist

4 weeks ago


Ayala Alabang, National Capital Region, Philippines GECO Philippines Full time
Job Title: L3 Application Support

At GECO Philippines, we are seeking a highly skilled and experienced Senior Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing expert-level support to our customers, resolving complex technical issues, and ensuring seamless communication with our end-users.

Key Responsibilities:
  • Provide expert-level support to customers, resolving complex technical issues through email, phone calls, and ticket updates.
  • Manage domain crisis situations and communicate effectively with stakeholders to ensure minimal business impact.
  • Develop and implement procedures for ticket resolution at levels L1 and L2, ensuring efficient and effective support.
  • Train and mentor L1 and L2 teams to ensure they have the necessary skills and knowledge to provide high-quality support.
  • Maintain accurate and up-to-date documentation to ensure seamless knowledge transfer.
  • Manage changes on production environments, ensuring minimal disruption to our customers.
Requirements:
  • Fluent English language skills, with a good understanding of French.
  • Expert knowledge of computer science, applications, operating systems, software, file standards, data transmission procedures, and inter-application links.
  • Strong technical skills, including Windows, UNIX, Linux, script languages, and SQL.
  • ITIL certification in Request, Incident, Problem, Knowledge Management, and Change.
  • Experience with ticketing systems and managing multiple high-priority initiatives in a fast-paced environment.


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