Senior Application Support Specialist

4 weeks ago


Ayala Alabang, National Capital Region, Philippines Gratitude Philippines Full time
About the Role

We are seeking a highly skilled and experienced L3 Application Support professional to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing expert-level technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.

Key Responsibilities
  • Provide advanced technical support to customers, including troubleshooting, analysis, and resolution of complex issues.
  • Collaborate with cross-functional teams, including development, operations, and customer success, to resolve problems and improve overall customer experience.
  • Develop and maintain in-depth knowledge of our applications, technologies, and business processes.
  • Communicate effectively with customers, stakeholders, and team members to ensure seamless support and issue resolution.
  • Contribute to the development of knowledge base articles, documentation, and training materials to improve support processes and customer experience.
Requirements
  • Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.
  • At least 3 years of experience in computer programming, analysis, and troubleshooting applications.
  • Experience working with eCommerce platforms, SQL, Oracle, Java, Linux Terminal, and Postman.
  • Strong analytical and problem-solving skills, with ability to analyze complex problems and develop creative solutions.
  • Excellent communication and interpersonal skills, with ability to work effectively with customers, stakeholders, and team members.
Desirable Traits
  • Professional, honest, and with integrity.
  • Resourceful and self-motivated.
  • Team-oriented person.
  • Persevering and patient.
  • Strong attention to detail.
  • Sense of urgency and commitment.
  • Passionate and fast learner.
  • Logical person.
  • Knows how to work smart.
  • Can work well under pressure and minimal supervision.
  • Caring person and desire to mentor other colleagues.
Work Hours and Working Conditions

This role requires flexibility and adaptability, with potential for extended working hours, travel to other sites, and on-site work at the client's office in Alabang 3 days a week.



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