Senior Application Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced L3 Application Support professional to join our team at Gratitude Philippines. As a key member of our support team, you will be responsible for providing expert-level technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to resolve problems.
Key Responsibilities- Provide advanced technical support to customers, including troubleshooting, analysis, and resolution of complex issues.
- Collaborate with cross-functional teams, including development, operations, and customer success, to resolve problems and improve overall customer experience.
- Develop and maintain in-depth knowledge of our applications, technologies, and business processes.
- Communicate effectively with customers, stakeholders, and team members to ensure seamless support and issue resolution.
- Contribute to the development of knowledge base articles, documentation, and training materials to improve support processes and customer experience.
- Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.
- At least 3 years of experience in computer programming, analysis, and troubleshooting applications.
- Experience working with eCommerce platforms, SQL, Oracle, Java, Linux Terminal, and Postman.
- Strong analytical and problem-solving skills, with ability to analyze complex problems and develop creative solutions.
- Excellent communication and interpersonal skills, with ability to work effectively with customers, stakeholders, and team members.
- Professional, honest, and with integrity.
- Resourceful and self-motivated.
- Team-oriented person.
- Persevering and patient.
- Strong attention to detail.
- Sense of urgency and commitment.
- Passionate and fast learner.
- Logical person.
- Knows how to work smart.
- Can work well under pressure and minimal supervision.
- Caring person and desire to mentor other colleagues.
This role requires flexibility and adaptability, with potential for extended working hours, travel to other sites, and on-site work at the client's office in Alabang 3 days a week.
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