Customer Experience Champion

21 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeAmbassador Full time ₱8,000 - ₱12,000
Job Title

Apollo is seeking a dedicated and knowledgeable individual to join their team as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

Responsibilities
  • Provide technical and product support to customers via digital and voice channels in our CRM of choice.
  • Troubleshoot and resolve complex customer issues, escalating problems effectively.
  • Stay up-to-date on product changes, new features, and integrations, expanding knowledge proactively.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Required Skills and Qualifications
  • Minimum 2 years of experience in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
Benefits

At Apollo, we're driven by a shared mission: to help our customers unlock their full revenue potential. We take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.

Why You'll Love Working Here

We're all for one – meaning you'll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive – Apollo is the place for you.

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