Delivering Exceptional Customer Experiences

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱3,000,000 - ₱3,500,000
Senior Customer Experience Representative

This is a key role within our customer experience team, responsible for delivering exceptional service to our customers.

The ideal candidate will be proactive, possess strong communication skills, and have a passion for creating seamless customer experiences across all touchpoints.

Key Responsibilities:
  • Manage customer inquiries and concerns in a personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute ideas on an ongoing basis to improve customer service efficiency and effectiveness.
  • Take full ownership of KPIs and consistently strive to meet or exceed targets with dedication and accountability.
Requirements:
  • Bachelor's degree required; post-secondary education preferred but not required.
  • Minimum of 3 years' experience in customer service, or a similar type of role.
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred.
  • Ability to work well in a team environment.
  • Fluency in English written skills.
  • Ability to work under tight timelines.
  • Proven track record of meeting and/or exceeding KPIs.
Technical Skills:
  • Experience with help desk platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Intercom.
  • Familiarity with CRM tools for logging interactions and tracking customer history.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
  • Familiarity with e-commerce platforms like Shopify, Magento, or WooCommerce (a plus).
Soft Skills:
  • Strong communication skills, with fluency in written English.
  • Excellent organizational and prioritization abilities.
  • Ability to work well in a team environment.
  • Comfortable working under tight timelines and in fast-paced settings.
  • Goal-driven, with a proven track record of meeting or exceeding KPIs.
  • Demonstrates patience, discipline, and a positive attitude.
  • Quick learner with the ability to adapt to new tools and processes.
About the Role:

This role requires a strong focus on customer satisfaction, with a commitment to delivering exceptional service and support. The ideal candidate will be able to work independently and as part of a team, with a proven ability to manage multiple priorities and deadlines.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please apply today.

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