Healthcare Customer Experience Associate

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeeService Full time ₱320,000 - ₱580,000
Customer Service Representative Job Description

We are seeking a highly motivated and hard-working individual to fill the Full-Time position of Customer Service Representative for our Healthcare Account.

The CSR position is a crucial role in our organization as business needs change quickly. As a Customer Service Representative, you will be responsible for performing a full range of activities that will positively impact the organization and contribute to guiding strategic operations.

In this role, you will draw on your experience to provide top-of-the-line service to our customers. You will help us accelerate our culture through customer interactions, gather specific information, and assist our clinical staff in collecting necessary data.

Key Responsibilities:
  • Answer inbound phone calls
  • Provide exemplary customer service with every interaction
  • Deliver quality results with every interaction in a timely manner
  • Collect and gather all necessary information for clinical review
Required Skills and Qualifications:

To be successful in this role, you will need:

  • Strong communication skills, able to take unstructured information and structure it
  • Ability to work cross-functionally across remote teams
  • Kind, patient, and caring demeanor in even the most stressful situations
  • Intellectual curiosity with a strong desire to understand a problem and work towards a solution
  • Ability to navigate and use multiple systems to compile needed information in a timely manner
Benefits:
  • Monthly Company Bonus Program
  • Paid Vacation Leave
  • Holiday Bonus
Home Office Requirements:
  • Stable internet connection with at least 50 Mbps postpaid
  • Computer (at least 16GB RAM and Intel i5 core processor equivalent or better)
  • Noise Cancelling Headset
  • Backup Internet Connection and Power Outage Backup
  • Dual Monitor

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