Customer Service Experience Specialist
1 day ago
Our ideal candidate will possess strong communication skills, enabling them to effectively manage a high volume of customer inquiries via various channels. They should be adept at resolving issues efficiently and providing excellent customer service.
Key Responsibilities:- Respond to customer inquiries via phone, email, and online chat in a timely and professional manner.
- Manage and resolve customer complaints in accordance with company policies and procedures.
- Provide product information and make recommendations to customers as needed.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Minimum 1 year of customer-facing experience in a call center or retail environment.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet productivity standards.
What We Offer:
- A competitive hourly rate and opportunities for overtime pay.
- A comprehensive training program to ensure success in the role.
- A supportive team environment with opportunities for growth and development.
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