Remote Technical Support Engineer
1 day ago
We are seeking a skilled professional to support and deliver superior service to customers worldwide. This is a full-time, 100% remote opportunity with multiple shift options available.
Key Responsibilities- Provide end-to-end support for customers with a focus on SDWAN, Internet, and related services.
- Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
- Support the provisioning and onboarding of new customers for managed services.
- Collaborate with vendors to resolve support issues and ensure smooth service delivery.
- Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
- Maintain excellent customer relationships by delivering outstanding support.
- Mentor and train fellow engineers on complex technical issues and solutions.
- Bachelor's degree or equivalent experience.
- 3–5 years of relevant experience in a fast-paced technical environment, with expertise in SDWAN.
- CCNA/CCNP certifications are highly desirable.
- Strong firewall configuration experience.
- Deep understanding of BGP, OSPF, VRRP.
- Knowledge of routers, firewalls, NAT, COS/QOS, and network design principles.
- Familiarity with SOC 2 compliance and processes.
- Room to grow at a high-growth organization
- An environment that celebrates innovative thinking
- Your work will have a tangible impact
- Flexible time off
- Fun events at cool locations
- Employee referral bonuses
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