Customer Experience Specialist

4 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time ₱25,000 - ₱35,000
Job Description

The primary role of the Customer Service Representative is to provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.

  • Serve as the primary point of contact for customers via phone

Provide timely and effective assistance to customers, ensuring a positive experience.

Maintain a thorough understanding of products, services, and policies to effectively assist customers.

Accurately document customer interactions and transactions across all tools/platforms.

Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.

Strive to exceed customer satisfaction goals and performance metrics.

Continuously seek opportunities to improve the customer experience and streamline processes.

Stay updated on product knowledge and industry trends to better assist customers.

Required Skills and Qualifications

High School Diploma or equivalent required. BPO experience a plus.

Excellent communication skills, both written and verbal.

Ability to work in a fast-paced environment with multiple priorities and deadlines.

Strong problem-solving skills and ability to think critically.

Proficient in computer software applications, including Microsoft Office Suite.

Benefits

Paid training and development opportunities.

Health insurance and group life insurance coverage.

Paid time off and flexible scheduling options.

Referral program and career advancement opportunities.

About Us

We are a leading provider of human capital solutions, dedicated to helping our clients and their people navigate the complexity of health, wealth, and HR.

We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience.

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