Senior Technical Systems Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeNetworkAdministrator Full time $100,000 - $120,000
Job Description

As a highly skilled systems professional, you will be responsible for resolving complex technical issues directly with customers via multiple channels. This role requires expertise in advanced troubleshooting of server network issues and Microsoft products, as well as experience with Citrix Environment management and Active Directory setup.

  • Resolve complex technical issues through phone, email, remote access, and onsite support
  • Act as primary escalation point from tier 1 and tier 2 support technicians
  • Provide training to lower-level teams as needed
  • Advanced knowledge of Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
  • Expertise in virtualization design, implementation, and support (VMware, Hyper-V, Xen)
  • Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
  • Office 365/Azure administration and migrations expertise
  • Knowledge of SaaS based products, and management of customer licenses

To succeed in this role, you should have a Bachelor's degree in Information Technology, Computer Science, or related field, and relevant certifications such as MCSA/MCSE, Azure Administrator/Engineer, VMware VCP, Citrix CCA/CCP, or similar.

Key Skills
  • Advanced problem-solving and analytical abilities
  • Excellent communication skills for direct client interaction and team collaboration
  • Project ownership and management experience
  • Technical documentation creation and maintenance

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