Remote IT Support Professional

17 hours ago


Pasay, National Capital Region, Philippines beBeeTechnical Full time $8,400 - $9,000
Job Title: Technical Support Expert

This role offers an exciting opportunity to provide cutting-edge technical support and troubleshooting services for various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools.

  • Responsibilities:

    • Offer technical assistance for Microsoft 365 and Google Workspace tenants
    • Troubleshoot issues in QuickBooks Desktop and Online environments
    • Utilize NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents
    • Develop and maintain IT scripts for automation and task optimization
    • Respond to, track, and resolve IT support tickets within defined SLAs
    • Communicate effectively via Microsoft Teams and maintain high service standards
    • Document troubleshooting steps, resolutions, and common issues for the knowledge base
Requirements:

To be successful in this position, you will need:

  • A minimum of 2 years of IT support experience
  • Proficiency in troubleshooting Microsoft and Google Workspace issues


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