Hotels Reservation Specialist

1 day ago

Makati City, National Capital Region, Philippines beBeeReservation Full time ₱27,000 - ₱40,000
Hotel Reservations Agent

We are seeking a skilled and customer-centric Hotel Reservations Agent to join our team. The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess strong problem-solving abilities.

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Key Responsibilities:

  • Handle inbound or outbound calls with hotel guests and potential customers.
  • Assist with hotel reservations, cancellations, and modifications in a timely manner.
  • Provide accurate information on hotel rates, availability, policies, and promotions.
  • Resolve guest concerns and inquiries regarding hotel services and booking-related issues.
  • Ensure customer satisfaction by delivering efficient and effective solutions.
  • Process booking requests, modifications, and cancellations following company policies.
  • Maintain accurate records of all customer interactions using CRM tools and other systems.

Required Skills and Qualifications:

  • Senior High school graduate.
  • At least 1 year experience in customer service, preferably in a hotel/reservation-related role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and critical thinking abilities.
  • Ability to work effectively in a fast-paced, team-oriented environment.
  • Experience with hotel reservation systems is an advantage.
  • Flexibility to work various shifts including nights, weekends, and holidays.

Benefits:

  • Basic Pay: 27,000
  • Performance Bonus: Up to 10,000
  • Sign-on Bonus: 10,000

Why This Role?

This role offers the opportunity to provide exceptional service to hotel clients, work in a dynamic team environment, and develop valuable skills in customer service and hotel operations.

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