Operational Specialist

Experience the thrill of a dynamic work environment as an Operational Specialist. We are seeking a motivated individual to join our team and contribute to our mission of delivering exceptional results. Our ideal candidate will possess excellent communication skills, strong attention to detail, and the ability to analyze complex data.

The successful candidate will be responsible for executing operational tasks with precision and accuracy, while maintaining a thorough understanding of our Standard Operating Procedures (SOPs). Additionally, they will be expected to provide timely and effective support to our customers, addressing any issues or concerns that may arise.

In this role, you will have the opportunity to develop your analytical and problem-solving skills, working closely with our internal teams to resolve complex issues. You will also be responsible for monitoring quality control processes and ensuring that all tasks are completed within established Service Level Agreements (SLAs).

Our company values innovation, teamwork, and continuous learning. As an Operational Specialist, you will be encouraged to think creatively and propose solutions that drive business growth. If you are a driven, customer-focused professional with a passion for excellence, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Execute commercial rates setup and other operational tasks based on SOPs reliably and accurately within SLAs
• Understand merchant specific requirements and conduct checks accordingly
• Monitor issues and conduct daily quality control tasks
• Provide support for markets with accuracy and promptness to meet SLAs
• Properly escalate unresolved issues to the appropriate internal teams after due diligence checks and follow through with resolution
• Support testing and QAs for new operations processes

Requirements:

• 1-3 years experience in an Operations role. Experience in e-commerce industry is an added advantage.
• Maintain a thorough understanding of the latest SOPs and any updates or revisions
• Strong attention to detail and Initiatives to clarify and understand changes and deviations of processes
• Good communication skills with a strong customer focus
• Basic analytical and troubleshooting skills. Able to use dashboards/ MS Excel/ Gsheets functions for basic data processing and analysis
• Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Benefits:

• Competitive compensation based on performance
• Opportunities for career progression and professional development
• Collaborative and inclusive work environment
• Flexible work arrangements
• Continuous training and upskilling opportunities

Company Culture:

• We value diversity and inclusion, creating an equal opportunity workplace where everyone can thrive.
• Our culture emphasizes collaboration, open communication, and mutual respect.
• We prioritize employee well-being, offering flexible work arrangements and opportunities for professional growth.

Join our vibrant community and discover a world of possibilities. Apply now and take the first step towards an exciting new chapter in your career