Frontline Client Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱180,000 - ₱240,000
Operations Support Associate

As a key member of our team, the Operations Support Associate plays a vital role in providing exceptional customer service and support.

  • Respond promptly to client inquiries and communicate effectively through various channels.
  • Acknowledge and resolve client complaints in a timely and professional manner.
  • Possess in-depth knowledge of our products and services.
  • Document all client interactions, transactions, comments, and complaints according to standard operating procedures.
  • Communicate and coordinate with colleagues as necessary.
  • Evaluate concerns and escalate them through established channels.
  • Provide feedback on the efficiency of our client service process.
  • Ensure client satisfaction and deliver professional client support.

The ideal candidate will possess:

  • Proven customer support experience or experience as a client service representative.
  • At least 1 year of customer service experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses.
  • Excellent communication and analytical skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Strong computer skills in e-commerce applications and the ability to learn new applications quickly.
  • Team player, able to develop great relations with coworkers and stakeholders (externally & internally).
  • Flexibility to work on shift schedules.
About the Role

This is an exciting opportunity to join a rapidly growing business that is revolutionizing payments in emerging markets.

As a valuable partner, you will receive:

  • A competitive salary.
  • Enrollment in our Employee Share Option Scheme.
  • Opportunity to be part of a collaborative, values-led team.
  • Additional benefits as we grow.
Our Hiring Process

Our hiring process is designed to be agile and transparent.

  1. Application review to screen for relevant criteria.
  2. Initial chat with a recruiter to get to know you better.
  3. Assessment round to evaluate your skills and fit.
  4. Interview with our Assistant Operations Manager to discuss technical and team experiences.
  5. Job offer based on performance during the hiring process.

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