Frontline Client Support Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱250,000 - ₱400,000
Key Position: Frontline Client Support Expert

This is a unique opportunity to be the primary point of contact for our clients, enabling them to seamlessly navigate company incorporation, accounting, audit, and compliance in Australia.

As a remote support specialist, you will leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones. This role requires excellent communication skills, problem-solving abilities, and collaboration with cross-functional teams to ensure exceptional service delivery.

Core Responsibilities
  • Resolve customer inquiries via multiple channels, including email, live chat, and phone;
  • Troubleshoot complex issues related to business incorporation, accounting, and compliance;
  • Collaborate with internal teams, including Sales, Compliance, Corporate Secretary, Accounting, and Tech, to ensure seamless service delivery;
Requirements

Must-Have:

  • Excellent written and spoken English skills;
  • Proficiency in using digital tools, including Zendesk, Aircall, Slack, and Gmail;
  • 4+ years of experience in customer support, preferably in fintech, SaaS, or professional services; and
  • Self-motivation, a quiet workspace, and stable internet connection for remote work.
Interview Process

The interview stages typically last no more than 3 weeks from start to finish. Interviews may be conducted via video call or in person, depending on location and role.

  • HR Screening: A 30-minute chat with Talent Acquisition;
  • Case Study: A 60-minute session with the Hiring Manager;
  • Career Deep Dive: A 30-60 minute discussion with the Hiring Manager;
  • Behavioural Fit Assessment: A 60-minute chat with HR or leadership;
  • Offer & References: A non-binding offer followed by reference checks;

We offer competitive remuneration, additional financial, wellbeing, and lifestyle benefits to support your personal and professional growth.

Background Checks

Due to regulatory requirements, background checks may be conducted, including verification of education, criminal history, political exposure, and bankruptcy or adverse credit history.

Benefits Package

Our organization values humility, kindness, flexibility, and ongoing AI initiatives. We offer opportunities for personal growth, flexible working hours, and a supportive work environment.

  • Frontline Client Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time ₱180,000 - ₱240,000

    Operations Support AssociateAs a key member of our team, the Operations Support Associate plays a vital role in providing exceptional customer service and support.Respond promptly to client inquiries and communicate effectively through various channels.Acknowledge and resolve client complaints in a timely and professional manner.Possess in-depth knowledge of...

  • Strategic Client Care Professional

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeClient Full time ₱1,500,000 - ₱1,700,000

    Client Relations Specialist Job DescriptionWe are seeking a skilled Client Relations Specialist to join our remote team. This frontline role is responsible for managing real-time communication with VIP clients via multiple channels, including chat, voice, and email.

  • Client Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeIntake Full time $30,000 - $40,000

    Key ResponsibilitiesThe Intake Coordinator plays a vital role in our team, providing exceptional patient communication and administrative support.Frontline Patient Communication: Answer and manage intake phone calls from patients in a friendly, professional manner, acting as a remote receptionist. Provide a warm welcome, calmly reassure patients in urgent or...

  • Frontline Ambassador

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomerSupport Full time $1,500 - $2,000

    Job OpportunityThis is a remote customer service position that requires you to be the frontline ambassador for delivering top-tier support to our users. You'll handle inquiries, resolve issues, and provide guidance.Support & Troubleshooting: Respond to customer queries via email, chat, and occasional phone support within agreed service level...

  • Real Estate Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱25,000 - ₱50,000

    Real Estate Technical Support RoleWe are seeking a dedicated professional to join our team as a Technical Support Specialist. This role will involve providing frontline technical support to clients in the real estate technology (PropTech) and brokerage sectors.The ideal candidate will have strong customer-facing experience, excellent communication skills,...

  • Frontline Client Manager

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeGrowth Full time ₱4,500,000 - ₱6,000,000

    Customer Success ProfessionalWe are seeking a Customer Success Professional to support the growth and success of our clients. As a key member of our team, you will be responsible for delivering exceptional customer experiences through high-impact tasks and strategic collaborations.Key Responsibilities:Account Infrastructure Management: Setup and manage...

  • Client Centered Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeClientCentered Full time $1,700 - $2,200

    Remote Client-Centered Support SpecialistThe Remote Client-Centered Support Specialist delivers tailored support to clients across treatment stages. This role ensures seamless wraparound service delivery by coordinating with clients, families, internal teams, and external providers.Main ResponsibilitiesAct as the primary point of contact for assigned...

  • Commercial & Investment Banking - Client Service Specialist IV - Access Support

    2 weeks ago

    Manila, National Capital Region, Philippines JPMorganChase Full time $104,000 - $130,878 per year

    JOB DESCRIPTIONJoin our team as a Client Service Specialist IV in the Solution Center, where you'll deliver expert support, resolve complex client inquiries, and ensure a seamless experience. Collaborate with internal partners and make a meaningful impact in a fast-paced, client-focused environment. As a Client Service Specialist IV in the Solution Center,...

  • Frontline Support Specialist

    3 weeks ago

    Manila, National Capital Region, Philippines GECO Asia Pte Ltd Full time

    Deal SupportProvide transactional end-user support through chat for core Sales Applications and Systems, ensuring alignment with Sales Technology & Support charter and BASE SLA standards.Create and refine documentation to enhance support and sales self-enablement within the organization's release schedule.Participate in training to stay informed on new...

  • Law Firm Client Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeReceptionist Full time $1,000 - $10,000

    Job Description:The role of a Reception and Intake Specialist is critical in supporting the success of our law firm. As the first point of contact, you will be responsible for managing client requests, inquiries, and support needs.You will respond to emails, resolve issues, provide copies of documents, and update the CRM system. Our team provides guidance...