Commercial & Investment Banking - Client Service Specialist IV - Access Support

7 days ago

Manila, National Capital Region, Philippines JPMorganChase Full time $104,000 - $130,878 per year

JOB DESCRIPTION

Join our team as a Client Service Specialist IV in the Solution Center, where you'll deliver expert support, resolve complex client inquiries, and ensure a seamless experience. Collaborate with internal partners and make a meaningful impact in a fast-paced, client-focused environment.

As a Client Service Specialist IV in the Solution Center, you will be the central point of contact for clients, ensuring all customer service-related tasks are completed promptly with a high degree of quality and efficiency. You will focus on resolving technical troubleshooting and account issues, identifying workflow improvements, and ensuring clients' needs and expectations are met.

Job Responsibilities:

  • Provide log on assistance to clients.
  • Troubleshoot basic browser issues.
  • Address payments-related inquiries and process transactions.
  • Handle money movement inquiries and transactions.
  • Adhere to ISO, Risk, and Compliance policies and procedures.
  • Resolve customer queries promptly and ensure a world-class client experience.
  • Investigate and resolve escalated inquiries and generic issues.
  • Assist internal partners with account-related queries and escalations.
    Track all inquiries in the Navigator case tracking tool.

Required qualifications, capabilities, and skills

  • Excellent communication skills (verbal and written) with emphasis on banking terminology
  • Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiry or request
  • Ability to work in a fast-paced environment and an adaptability to change
  • Strong problem-solving and decision-making skills
  • Exhibits ability to work effectively in a team environment
  • Proficiency in MS Windows and Office with the ability to work with multiple applications at the same time

Required qualifications, capabilities and skills

  • Frontline Technical Support background highly preferred

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

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