Frontline Client Manager

2 weeks ago

Manila, National Capital Region, Philippines beBeeGrowth Full time ₱4,500,000 - ₱6,000,000
Customer Success Professional

We are seeking a Customer Success Professional to support the growth and success of our clients. As a key member of our team, you will be responsible for delivering exceptional customer experiences through high-impact tasks and strategic collaborations.

Key Responsibilities:
  • Account Infrastructure Management: Setup and manage customer accounts, including user provisioning, group creation, and site hierarchy management.
  • Onboarding Support: Collaborate with cross-functional teams to ensure timely and accurate completion of onboarding-related administrative tasks for new enterprise customers.
  • Content & Template Development: Develop and standardize SafetyCulture templates and forms based on customer requirements and best practices.
  • Program Enablement: Support the execution of customer success programs, including communication, user health checks, account optimization, and data collection.
  • Data Analysis: Analyze product usage data to identify at-risk customers or opportunities for automated engagement.
  • Operational Excellence: Document and refine best practices for account setup and template building to ensure consistency and efficiency across the team.
Requirements:
  • 2-3 years of professional experience in a customer-facing operations-focused role.
  • Proven ability to work collaboratively with others to achieve shared goals.
  • Strong analytical and problem-solving skills, with attention to detail and methodical approach to task execution.
  • Proficiency in data management and ability to work with large datasets.
  • Exceptional written and verbal communication skills to collaborate with cross-functional teams.
What We Offer:

A dynamic and supportive work environment, with opportunities for growth and development. A variety of amenities and services, including [insert amenities].

Location:

Our office is located in the heart of [insert location], with easy access to public transportation and local amenities.

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