Virtual Assistance Team Lead

7 days ago


Tanauan, Calabarzon, Philippines beBeeClient Full time ₱4,560,000 - ₱5,040,000

The Client Retention Lead is a pivotal role in driving client satisfaction and loyalty, while fostering the growth and development of our virtual assistance team.

Key Responsibilities:
  • Lead engaging video calls with international clients to ensure seamless communication and collaboration.
  • Guide new clients and assistants through smooth onboarding experiences to set them up for success.
  • Handle support matters with a solutions-first approach to resolve issues efficiently.
  • Turn client feedback into actionable improvements to enhance overall customer experience.
  • Foster strong, lasting client relationships through proactive communication and personalized service.
  • Cultivate a culture of knowledge sharing and innovation to drive business growth.
  • Pioneer new ways of delivering value to clients through innovative solutions and best practices.
Requirements:
  • 1-2 years of leadership experience in BPO/customer service environment.
  • 1-2 years of client-facing account management experience.
  • Proven track record in team development and coaching.
  • Strong English communication skills (written and verbal).
  • Experience in performance management and metrics tracking.
We're looking for someone who has:
  • Exceptional problem-solving abilities to drive results and solve complex problems.
  • Strong emotional intelligence and empathy to build trust and rapport with clients and team members.
  • Advanced organizational and multitasking skills to manage competing priorities and deadlines.


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