Virtual Operations Assistant

7 days ago

Tanauan, Calabarzon, Philippines beBeeAdministrative Full time ₱40,000 - ₱45,000
Virtual Operations Assistant

We are seeking a highly skilled Virtual Operations Assistant to join our team. The successful candidate will be responsible for managing various administrative tasks, providing exceptional customer service, and ensuring seamless operational flow.

  • Process and manage incoming and outgoing mail, including sorting and routing correspondence.

  • Provide top-notch customer service by addressing inquiries, resolving issues, and demonstrating strong interpersonal skills.

  • Sort and distribute vendor invoices to the billing and accounts payable departments as necessary.

  • Order and track product inventory, receive and forward documentation to the ASB inventory/sales support team for completion.

  • Communicate with vendors to confirm order receipt and meet client delivery timelines.

  • Utilize workflow management systems to track orders from production schedules to delivery dates.

  • Manage backorder processes, including identifying backorders and replacing products with comparable options.

  • Tackle accounts receivable aging by taking proactive measures to reduce outstanding balances.

  • Support clients with administrative duties, ensuring accuracy and validity of information.

  • Create and update records, maintaining the highest level of detail and precision.

  • Enter information into databases, adhering to established protocols and standards.

  • Perform ad-hoc duties as assigned by management.

Requirements:

  • Education: A degree in Marketing, Business Administration, or a related field is preferred.

  • Experience: 3–5 years of experience in Customer Service, Data Entry, Administrative Assistance, or similar roles is required.

  • Language Proficiency: Excellent spoken and written English communication skills are essential.

  • Schedule: Must be available to work U.S. EST hours, which may include graveyard shifts in PH time.

  • Technical Skills:

    • Strong understanding of office management systems and procedures.

    • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and Google Suite (Sheets, Gmail, etc.).

    • Familiarity with tools like Wild Apricot, JotForm, Canva, SharePoint, Slack, and social media platforms.

    • Ability to quickly learn company-specific systems.

What We Offer:

  • A competitive salary range of PHP 40,000 – 45,000.

  • A full-time position with a regular schedule.

  • Opportunities for career growth and development.

  • Access to industry-leading training and resources.

  • A dynamic and supportive work environment.

Benefits:

  • Permanent remote work setup.

  • Company-provided equipment and internet stipends upon regularization.

  • HMO Coverage and PTO credits.

  • Service incentive leaves and major company live events.

  • Monthly employee appreciation virtual events.

  • Company-provided career skills training courses.

  • A culture focused on personal and professional growth.

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