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Corporate Travel Solutions Manager
1 week ago
We are seeking a highly skilled and motivated individual to join our Corporate Travel Solutions Team as a Corporate Travel Solutions Manager. As a member of this team, you will be responsible for providing exceptional travel and expense services that prioritize safety and cost-effectiveness for our employees.
The Corporate Travel Solutions Team is dedicated to streamlining the travel process, ensuring that every journey from point A to B is efficient and hassle-free. We strive to create an environment where every employee's experience is seamless and enjoyable.
Your key responsibilities will include processing travel and expense-related cases assigned through Siebel, prioritizing and addressing requests based on nature, urgency, and impact, and monitoring personal queues and aging cases.
In addition, you will answer phone inquiries and voicemails, follow established processes for timely case handling and issue resolution, and communicate with employees regarding discrepancies in their expense reports.
You will serve as the primary point of contact for employees, taking responsibility for resolving queries and ensuring high-quality standards for all assigned tasks.
We are looking for a candidate who has a Bachelor's Degree in Human Resources, Business Administration, or related field, experience handling a role in a Shared Services / Contact Center / Call Handling environment, and experience in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, and SAP.
- Bachelor's Degree in Human Resources, Business Administration, or related field
- Experience handling a role in a Shared Services / Contact Center / Call Handling environment
- Experience in Microsoft Excel, Microsoft PowerPoint, Microsoft Word, SAP
- Above average communication skills
- Willingness to work hybrid on night shift
