Travel and Tour Reservation-Marketing Officer
2 weeks ago
L&M Travel and Tour
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Job DescriptionGovernment Mandated Benefits13th Month Pay, Employee Loan, Paid Holidays
DescriptionWe are seeking a dynamic and highly motivated Travel and Tour Reservation-Marketing Officer to join our team. This role will be responsible for handling travel bookings, reservations, and promoting our tour packages to potential clients. The ideal candidate will have a passion for travel, excellent communication skills, and a strong understanding of marketing strategies within the travel industry.
Key Responsibilities:Reservation & Customer Service:
- Manage and process travel and tour bookings, ensuring customer satisfaction and attention to detail.
- Provide exceptional customer service by responding to inquiries, offering travel advice, and assisting with any post-booking requirements.
- Coordinate travel logistics, including accommodation, transportation, and tour packages.
- Maintain accurate records of reservations and client preferences.
Marketing & Promotion:
- Develop and implement marketing strategies to promote tours, packages, and travel services through various channels (social media, email marketing, website content, etc.).
- Create engaging promotional content for marketing materials, social media posts, and newsletters.
- Conduct market research to identify trends, customer needs, and competitive offerings in the travel industry.
- Build and maintain strong relationships with travel agencies, partners, and suppliers to boost sales and marketing efforts.
Sales & Performance Tracking:
- Meet and exceed sales targets for travel bookings and tour packages.
- Monitor the effectiveness of marketing campaigns and adjust strategies as needed to optimize results.
- Track reservations, sales conversions, and customer feedback to improve offerings.
Administrative Support:
- Keep up to date with industry developments, travel restrictions, and destination information.
- Assist with general administrative duties related to reservations and marketing, including invoicing and payments.
- Ensure that all promotional materials, booking confirmations, and customer communications are accurate and timely.
- Bachelor's degree in Marketing, Business, Tourism, or related field (preferred).
- Proven experience in travel reservations, tour sales, or related customer service roles.
- Knowledge of travel booking systems and platforms.
- Strong understanding of digital marketing tools and strategies, including social media and email campaigns.
- Excellent communication and interpersonal skills.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Passion for travel and exploration.
- Ability to work both independently and as part of a team.
- Experience with tour packaging and destination management.
- Familiarity with SEO, content creation, and website management.
- Proficiency in CRM systems or related software.
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