High-Tech Problem Solver

3 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time $100,000 - $130,000
Technical Solutions Expert

Join our team in shaping the future of customer experience through empathetic AI solutions.

This isn't your typical support role: you'll be solving complex engineering problems that directly impact our customers' success. You'll work at the intersection of customer experience and deep technical problem-solving, becoming the bridge between our customers and our engineering team.

We're seeking an exceptional Technical Solutions Engineer to join our Customer Experience team. This role involves real engineering work, direct customer impact, growth opportunities, and technical leadership.

  • Real Engineering Work: Debug production systems, write code, and deploy solutions.
  • Direct Customer Impact: Your technical expertise directly drives customer success and retention.
  • Growth Opportunity: Join a rapidly scaling AI company with significant career advancement potential.
  • Technical Leadership: Own end-to-end technical investigations and become the go-to expert for complex issues.

As a Technical Solutions Engineer, your key responsibilities include:

  • Debugging complex API failures, LLM hallucinations, and integration bugs using production tools.
  • Analyzing system traces in Honeycomb and other observability platforms.
  • Writing and deploying JavaScript code snippets for customer website integrations.
  • Performing root cause analysis on system-level issues and data inconsistencies.

Additionally, you will work closely with our AI and LLM teams to troubleshoot and optimize prompt engineering configurations, diagnose LLM response issues, and implement solutions.

To succeed in this role, you should have:

  • 3+ years of software engineering experience with production systems.
  • Strong programming background in JavaScript, Python, or similar languages.
  • API debugging expertise - REST APIs, JSON, HTTP protocols, authentication.
  • Production systems experience - logs analysis, monitoring tools, system debugging.
  • Database knowledge - SQL queries, data analysis, performance troubleshooting.

Preferred qualifications include experience with LLMs, prompt engineering, or AI model integration, as well as understanding of machine learning concepts and model behavior.

We offer a competitive compensation package, flexible time off, and a learning budget. Our values include curiosity and creativity, customer empathy, resilience, ownership and autonomy, relationships, craft and speed, and open and direct communication.

At Siena, we empower individuals to work smarter, faster, and more creatively by leveraging AI-first workflows. We believe in creating bonds with our colleagues, building trust, and sharing success.

Our AI-First Tooling includes Perplexity Pro account, ChatGPT Pro account, Claude Pro account, and a quarterly budget for experimenting with new AI tools.

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