High-Tech Support Professional

2 weeks ago

Taguig, National Capital Region, Philippines beBeeSupport Full time ₱250,000 - ₱500,000
Technical Support for N-sight

We are seeking dedicated and creative individuals to join our technical support team.

Our team provides an excellent support experience to partners worldwide.

Key Responsibilities:
  • Deliver high-quality service and support via phone, email, or chat.
  • Combine technical knowledge and problem-solving skills.
  • Redirect or escalate issues and maintain thorough documentation.
  • Prioritize incidents in the incident management system.
  • Develop in-depth knowledge of products and services.
  • Provide 24/7 support with rotational weekends and holidays.
Requirements:
  • 2+ years' experience in troubleshooting server, network, email, and endpoint security issues.
  • Detailed knowledge of Windows Server operating systems, AD, GPO, boot sequence, file structure, registry, and event logs.
  • Understanding of security concepts, networking concepts, and protocols: DNS, TCP/IP, HTTP, DHCP, VPN, firewall.
  • Experience in one or more scripting languages is desirable: Bash, PowerShell, Python.
  • Knowledge in Virtual Platforms, Linux server, MacOS, SQL Administration, and Backup Technologies is a plus.
  • 2+ years of experience in phone, email, and chat support with the ability to type 45-60 words per minute with high accuracy.
Benefits:
  • Medical and dental insurance
  • Generous PTO and observed holidays
  • 2 Paid Volunteer Days per year
  • Employee Stock Purchase Program
  • Pension with company-contribution
  • Weekly lunch allowance, Monthly grab & go onsite pantry allowance
  • Monthly internet allowance
  • De Minimis - monthly allowance
  • Fund-raising opportunities as part of our giving program
  • The Way We Work - hybrid working model of 2-3 days a week in-hub collaboration

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