Expert Problem Solver

3 days ago


Taguig, National Capital Region, Philippines beBeeTechnical Full time $40,000 - $80,000
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for providing assistance to customers and teammates by delivering solutions.

  • Deliver prompt resolutions to customer inquiries via live chat, phone support, email, video calls, recordings, and help desk software.
  • Analyze and diagnose challenging problems with web-based software.
  • Collaborate with cross-functional teams for advanced issue resolution.
Requirements:
  • At least 2 years of experience in SaaS troubleshooting in a fast-paced technical support capacity.
  • Able to rapidly learn and achieve mastery of web-based software.
  • Excellent interpersonal skills, including patiently communicating complex issues in time-sensitive environments.
  • Strong analytical and investigative ability.
Bonus Requirements:
  • Bachelor's Degree in MIS, Computer Science, or related field or equivalent experience.
  • Previous experience mentoring/training staff.
  • Advanced knowledge of Front End Web Development tools and technologies.
Benefits:
  • HMO Paid 100% by the company.
  • Mental healthcare coverage.
  • Company-issued device.
Seniority level:
  • Entry level.
Employment type:
  • Full-time.
Job function:
  • Information Technology.
Industries:
  • Technology, Software Development.


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