Technical Solutions Expert

3 days ago


Manila, National Capital Region, Philippines FreeBalance Inc. Full time

At FreeBalance Inc., we are seeking an experienced Technical Solutions Expert to join our team. This role will focus on delivering exceptional technical services to our customers, ensuring seamless implementation of our products.

Main Responsibilities:
  • Analyze customer technical issues and requirements, providing tailored solutions;
  • Collaborate with cross-functional teams to develop and deliver technical training to clients;
  • Serve as the primary technical contact for clients during deployment and post-implementation phases;
  • Provide 1st and 2nd level support to Government agencies;
  • Support development of new or modify existing custom solutions, including reports and dashboards;
  • Participate in Data Migration exercises for clients;
  • Contribute to routine upgrades to the FreeBalance Software;
  • Travel throughout the APAC Region, with a focus on Bougainville, Papua New Guinea.
Qualifications:
  • Bachelor's degree in Computer Science, Systems Engineering, or related field;
  • Proficiency in enterprise hardware systems, networks, application software, and database systems;
  • Experience with Business Intelligence, Dashboard, and Reporting solutions, with expertise in Pentaho;
  • Strong client management and organization abilities;
  • Excellent interpersonal and communication skills in English.


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