Technical Solutions Architect

1 week ago


Manila, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time
Company Overview

Outsourced Quality Assured Services Inc. (ISO Certified) is a leading provider of remote staff solutions for international companies.

Job Description

The Managed Services Engineer 3 is a senior role that handles complex technical issues from the Service Desk and interacts directly with customers to resolve their IT problems.

This position requires advanced technical skills, excellent communication, and a proactive approach to problem-solving.

You will also guide and mentor junior team members, ensuring high standards of service and operational excellence.

  • Serve as a frontline engineer to our customer base, resolving issues to ensure productivity.
  • In addition, serve as an escalation point for complex Service Desk issues, providing expert troubleshooting support.
  • Perform remote troubleshooting for workstations, networks, and servers to resolve intricate technical issues.
Required Skills and Qualifications

To succeed in this role, you should have:

  • 5+ years of technical support experience in a Managed Services Provider (MSP) setting.
  • Demonstrated expert-level experience in server, desktop, storage, networking, and advanced IT concepts.
  • Strong analytical thinking skills and troubleshooting skills.
  • Ability to prioritize based on issue criticality.


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