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Senior Technical Solutions Expert

1 week ago

Manila, National Capital Region, Philippines Nimbyx Philippines Inc. Full time
Job Description:

Elevate your career as a Senior Technical Solutions Expert at Nimbyx Philippines Inc. where you will be responsible for delivering exceptional customer service, ensuring client satisfaction, and driving business growth.

This role requires a highly motivated and tech-savvy professional with excellent communication skills, problem-solving abilities, and a collaborative work ethic.

Main Responsibilities:
  • Provide world-class customer service, ensuring clients receive the best possible support.
  • Conduct training sessions via webinar and onsite to ensure clients get the most out of Evident's products and services.
  • Handle complex technical questions in a timely and professional manner.
  • Collaborate with software developers to resolve bugs and issues.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
Requirements:
  • Previous experience in customer support, preferably within a B2B SaaS model.
  • Excellent analytical and communication skills.
  • Able to explain technical concepts in simple language.
  • Teamwork mentality and willingness to assist wherever needed.