Contact Center Operations Manager

Key skillsContact Center TechnologyRFPProposal WritingSolution DesignProposal DevelopmentProject managementClient ManagementBachelor's DegreeMBA is preferredAgile methodologiesJob title: Contact Center Solutions ManagerSimilar role: IT Solutions Architect but instead of IT Solutions, it is for Contact CenterWork Setup: Onsite in AyalaShift: Shifting...

About the RoleThis Contact Center Specialist position plays a critical role in ensuring the smooth operation of our Contact Centers, where our dedicated team members handle customer inquiries, resolve issues, and provide world-class service.The successful candidate will be responsible for overseeing the planning, organizing, and control of Contact Center...

We're seeking a highly motivated Quality Assurance Specialist to join our Contact Center Operations team. In this role, you'll be responsible for developing and implementing quality assurance processes and metrics to monitor and measure agent performance. You'll also conduct regular evaluations and feedback sessions with contact center agents to identify...

Position OverviewThe Technical Process Lead will report to the Google Operations Center and be responsible for supporting our partners on payment processing and facilitation for monetized Google products.You will work closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through...

About the RoleWe are looking for a highly motivated and detail-oriented Real Time Analyst to join our team at Ubiquity. As a key member of our operations team, you will be responsible for delivering and managing KPIs or SLAs, monitoring real-time queue and agent performance, and implementing strategies to enhance productivity and operational...

About the RoleAs a Workforce Analyst, you will be responsible for driving operational efficiency and effectiveness in our contact centers.Main duties include monitoring staff attendance, writing and delivering reports, ensuring daily staff coverage, adhering to schedules, observing attendance incidents, and communicating with staff members.Key...

Job OverviewFive9 Philippines Inc. is looking for an experienced Cloud Contact Center Technical Lead to join our Hypercare team. The successful candidate will be responsible for providing expert technical guidance to customers, resolving complex issues, and maintaining strong relationships with key stakeholders.Key ResponsibilitiesManage high-impact...

We are seeking a skilled and proactive HR Contact Center Specialist to join our team on a fixed-term basis. The ideal candidate will be responsible for addressing team backlogs, ensuring operational stability, and contributing to the smooth functioning of daily operations.Key Responsibilities:Maintain accurate records of backlog items, resolutions, and...

Project Manager RoleAs a Project Manager at Five9, you will lead cross-functional teams to design, develop, and implement cloud-based contact center solutions. Your primary objective will be to deliver high-quality projects on time, within budget, and to the satisfaction of our customers.You will be responsible for ensuring that all projects align with our...

We're changing the way people think about customer service, and we need your help! As a Service Delivery Improvement Manager at IntouchCX, you'll play a key role in driving excellence across our contact center operations. Your focus will be on ensuring that our customer service representatives deliver world-class experiences to our clients.About the JobIn...

Job SummaryThe Customer Data and Call Center Manager will be responsible for managing the Call Center's operations, ensuring excellent customer service quality and complaint resolution. This role requires strong leadership and analytical skills, with the ability to work closely with the contact center team, leadership, and external stakeholders.Key...

World Class Contact Centers is seeking a highly organized and proactive Virtual Executive Assistant to support its operations.The ideal candidate will be responsible for managing customer communications, email campaigns, social media engagement, and administrative tasks.Job DescriptionHandle inbound and outbound customer calls professionally.Send email...

**Required Skills and Qualifications**Prior experience as a Team Lead in a US Healthcare account is highly valued, with in-depth knowledge and experience with Epic systems.The ideal candidate will have a background in Patient Calling/Patient Contact Center, with a strong understanding of US RCM (Revenue Cycle Management), particularly in Account Receivable,...

Tech Process Team Lead - Payments - 1PApply locations PH-MNL-LIMA time type Full time posted on Posted 2 Days Ago job requisition id JR1313Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we...

We are seeking a detail-oriented and proactive HR Contact Center Specialist to join our team on a fixed-term basis (12-mos contract). The ideal candidate will be responsible for addressing team backlogs and ensuring operational stability, contributing to the smooth and efficient functioning of daily operations.RESPONSIBILITIESBacklog Management: Review,...

About the PositionGlowTouch is a leading provider of contact center services, and we are looking for an experienced Client Service Representative to join our team.As a key member of our support team, you will be responsible for handling customer inquiries, resolving issues, and providing guidance on how they can optimize our digital marketing product suite...

Job ResponsibilitiesManages the effective operations of the Call Center which contributes to the attainment of corporate objectives related to customer service quality and customer complaints resolution.Ensures contact center transactions which translates to ticketed CRM transactions are accurate; calls out attention of contact center for erroneously created...

Overview:We are ePERFORMAX Contact Centers Corporation, a leading provider of contact center services. We are currently seeking a skilled Service Delivery Expert to join our team. The successful candidate will be responsible for providing technical support and exceptional customer service via phone and email. Key responsibilities include identifying...

Job DescriptionWe are seeking a highly skilled Operations Team Lead to join our team at ePERFORMAX Contact Centers Corporation.Responsibilities:Facilitate the development of team leads through individual coaching sessions, using the EPX COACHing Model, to enhance their performance.Evaluate team leads' adherence to TIER by observing team huddles and providing...

Job SummaryePERFORMAX Contact Centers Corporation is seeking an experienced Service Desk Manager to lead our team.Main Responsibilities:Coaching and developing team leads to achieve high performance standards.Monitoring team leads' adherence to TIER and providing feedback for improvement.Collaborating with TLs and other departments to develop and implement...