IT Operations Consultant

3 days ago

Baguio City, Cordillera, Philippines beBeeTechnical Full time ₱400,000 - ₱600,000
Job Overview

As a remote IT Support Specialist, you will play a vital role in ensuring seamless operation of our IT systems. Your primary responsibility will be to provide technical assistance and support to end-users, resolving hardware, software, and network-related issues promptly and effectively.

  • Troubleshoot and resolve complex IT problems, identifying root causes, and/or escalating to partner organisations as required, to minimise downtime and disruptions.
  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage system user accounts and access permissions, ensuring data security and compliance with company policies.
  • Log, manage and respond to IT support tickets and inquiries via various channels, such as email or ticketing systems, and document solutions and resolutions.
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.
Key Responsibilities

This role requires a proactive approach to addressing technical challenges and ensuring seamless operation of IT systems. Strong communication skills are essential for collaborating with both internal teams and external partners. Regularly staying updated with the latest technology trends is crucial for delivering high-quality support.

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