Senior Customer Service Team Lead
1 day ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our Davao team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer inquiries and issues, and ensuring customer satisfaction.
Key Responsibilities:- Monitor team performance and oversee day-to-day operations
- Maintain in-depth knowledge of accounts and provide feedback and coaching to customer service agents
- Drive performance, motivate, and reinforce teamwork
- Communicate relevant information to the team on a timely basis
- Provide feedback and quality evaluation
- Recognize high performance and reward accomplishments
- At least 1 year of team lead experience handling an inbound account
- Ability to successfully meet deadlines and work under pressure with pressing timelines
- Confidence in delivery and willingness to learn and grow
- Ability to work in a team and independently
- Strong sense of ownership, highly productive, and efficient
If you are a motivated and experienced customer service professional looking for a new challenge, please click the "Apply Now" button to submit your resume.
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