BPO Team Lead

1 day ago


Davao City, Davao, Philippines TORCH Solutions Full time
Job Opportunity: BPO Team Leader

We are seeking a highly skilled and experienced BPO Team Leader to join our team at TORCH Solutions.

Key Responsibilities:

  • Manage and lead a team of BPO professionals to achieve business objectives.
  • Develop and implement effective strategies to improve team performance and productivity.
  • Provide coaching and guidance to team members to enhance their skills and knowledge.
  • Collaborate with other departments to ensure seamless communication and workflow.
  • Monitor and analyze team performance metrics to identify areas for improvement.

Requirements:

  • At least 1 year of experience in managing inbound or outbound campaigns in the BPO industry.
  • Proven leadership skills and functional knowledge in the BPO industry.
  • Excellent oral and written communication skills.
  • Proficient in writing reports and business correspondences.
  • Strong interpersonal skills and customer-oriented.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

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