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Customer Service Representative

1 month ago

Davao City, Davao, Philippines Neks Job Philippines Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Neks Job Philippines.

As a Customer Service Specialist, you will be responsible for providing exceptional support to our customers through various communication channels, including phone, email, and chat.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to customers regarding our products and services
  • Escalate complex issues to senior team members or management as needed
  • Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements
  • College graduate with a degree in a related field (e.g. business, communications, customer service)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment