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BPO Team Lead
4 weeks ago
We are seeking a highly skilled and experienced BPO Team Leader to join our team at TORCH Solutions.
Key Responsibilities:- Manage and lead a team of BPO professionals to achieve exceptional results.
- Develop and implement effective strategies to improve team performance and productivity.
- Provide coaching and guidance to team members to enhance their skills and knowledge.
- Collaborate with other departments to ensure seamless communication and workflow.
- Monitor and analyze team performance metrics to identify areas for improvement.
- At least 1 year of experience in managing inbound or outbound campaigns in a BPO setting.
- Proven leadership skills and functional knowledge in the BPO industry.
- Excellent oral and written communication skills.
- Strong interpersonal skills and customer-oriented approach.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
