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Desktop Support Engineer

1 week ago

Cebu City, Central Visayas, Philippines Vervent Full time
Information Technology Help Desk Manager

Vervent Sibulan, Central Visayas, Philippines

We are seeking a highly skilled and experienced Information Technology Help Desk Manager to join our team at Vervent. As a Help Desk Manager, you will be responsible for managing and overseeing all areas of Vervent's help desk, including tickets, staff development, provisioning of employees, and PC compliance.

About the Position:

  • Assisting the Director of IT Operations with managing and overseeing help desk operations.
  • Providing technical support and troubleshooting assistance to employees.
  • Developing and maintaining documentation for help desk procedures and policies.
  • Collaborating with other departments to ensure seamless integration of IT services.

What We Are Looking For:

  • Strong technical skills in IT support and troubleshooting.
  • Experience in managing help desk operations.
  • Knowledge of ITIL framework and best practices.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and manage multiple tasks efficiently.
  • Experience with ticketing systems and remote support tools.
  • IT certifications such as CompTIA A+ or ITIL are a plus.
  • Bachelor's degree in Computer Science or related field.